Return policy

Return Policy – Burlingtonvoric

At Burlingtonvoric, we want you to be completely satisfied with your purchase. If you are not, we offer a 30-day return policy for a hassle-free shopping experience.

Return Conditions:

  1. Returns must be requested within 30 days of receiving the product.

  2. Items must be unused, in their original packaging, with all tags and accessories included.

  3. Certain products, such as personal-use fitness gear and consumables, cannot be returned unless there is a quality issue.

  4. Before returning an item, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) and the return address.

Return Process:

  1. Contact Customer Service – Submit a return request via email or online support, including your order number and relevant details.

  2. Return Confirmation – Our team will review your request and provide the return address and instructions.

  3. Ship the Item – Follow the return instructions and provide the tracking number once the item has been shipped.

  4. Refund Processing – Once we receive and inspect the returned item, a refund will be issued to your original payment method within 5-7 business days.

Important Notes:

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.

  • If your item is damaged or defective upon arrival, please contact us within 48 hours of receiving the product for assistance.

📧 Customer Support Email: [email protected]